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Frequently Asked Questions

Frequently Asked Questions by Patients of Mullally Sports & Family Medicine in Crown Point, IN

Get the help you are looking for from the experienced medical professionals at Mullally Sports & Family Medicine. For more information, contact us or visit us online to request a consultation. We are conveniently located at 11275 Delaware Pkwy Suite A, Crown Point, IN 46307.

Frequently Asked Questions by Patients of Mullally Sports and Family Medicine in Crown Point, IN
Frequently Asked Questions by Patients of Mullally Sports and Family Medicine in Crown Point, IN

Table of Contents:

What insurances do you take? 
Do you take medicaid?
What is the best way to stay up-to-date on news regarding your office?
Do you offer payment plans?
What forms of payment do you accept?
Can I pay my bill online?
My InstaMed account won’t work, what do I do now?
What radiology exams do you do in your office?
What type of doctor is Dr. Tim, sports medicine only?
If I see Dr. Lisa, can I also see Dr. Tim at a different appointment?
Is your patient portal the same as St. Anthony’s?
At what hospitals do the doctors have privileges?
Do we accept AmBetter and/or CareSource?

What insurance do you take? 


We will file a claim to all insurances. It is the patient’s responsibility to check with their insurance to determine if our providers are in-network with their plan.

Do you take Medicaid?


No. We do not accept any Medicaid plans at this time. We can, however, offer you a self-pay rate to be seen by one of our providers.

What is the best way to stay up-to-date on news regarding your office?


Our website will provide the best up-to-date information. We also communicate via our Facebook page.

Do you offer payment plans?


Absolutely! We would like to divide the total bill by 4-6 months, but we are willing to be flexible with each patient. We only ask for faithfulness each month from the patient.

What forms of payment do you accept?


We accept cash, checks, and credit cards (VISA, MasterCard, Discover, and AMEX). We accept payment by phone, mail, online, and in person.

Can I pay my bill online?


Patients can pay bills online through their patient portal on instamed.com

My InstaMed account won’t work, what do I do now?


Please call the office to get a newly generated username & password.

What radiology exams do you do in your office?


We do X-rays in our office. We also can do EKG testing in our office. We do not perform MRI and CT scans, but the providers can write an order for these exams to be done if indicated.

What type of doctor is Dr. Tim, sports medicine only?


Dr. Tim is a Primary Care Physician (family doctor). He specializes in Sports Medicine as well. Dr. Tim sees all ages and acute or chronic illnesses.

If I see Dr. Lisa, can I also see Dr. Tim at a different appointment?


Of course! Our providers share patients as needed. If you need to get in, you can see any provider that has the first available. 

Is your patient portal the same as St. Anthony’s?


We do not use the same patient portal as Franciscan St. Anthony Health. We are a private practice. Our patient portal is yourhealthfile, whereas the Franciscan St. Anthony Health patient portal is mychart. Our computer systems are completely different.

At what hospitals do the doctors have privileges?


Drs. Tim & Lisa do not round at any hospitals in the area. They are in close contact with a doctor who admits patients at Franciscan Crown Point.

Do we accept AmBetter and/or CareSource?


We are now contracted & credentialed with CareSource & AmBetter! Although if either of these plans is through Medicaid/HIP we are NOT contracted.